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Team Member Relations Partner ( HR Generalist / Employee Relations )

The Team Member Relation's Partner role is what you may know as an Employee Relation's role in the industry. Here at Qurate Retail Group we call our Human Resources Team the People, Communications and Community Team. This role will be reporting to the regional team member relations lead, the purpose of the Team Member Relations Partner is to provide a dedicated, high quality, professional and expert Team Member Relations service to all managers and team members in the relevant market.
This role is responsible for the delivery of employee relations processes and practices for assigned business areas, providing expert consultation and guidance to managers and team members, working to deliver and ensure appropriate responses to any related employment issues that arise, whilst also working to proactively support and maintain a positive employment climate. This role will lead on high volume and routine formal processes in the main.
This role will also be responsible for ensuring legislative and relevant Qurate Group Policy compliance in the execution of business activity and Qurate Group culture, and as guided by the Team Member Relations Lead (market or region) ensuring that applicable Qurate Group policies are up to date, compliant, maintained and appropriate for the achievement of business needs. In this role, there is no direct financial management responsibility, although has indirectly impacts costs incurred through poor employee relations management and there will be no people management responsibility.
Day in the Life
Provide specialist and expert advice, guidance and counsel to managers, supervisors and People function colleagues on all team member relations issues, policy interpretation and questions. To include such issues as conduct, capability (performance and sickness), re-organization, termination of employment, team member complaints and compliance issues.
Working in collaboration with other People function COEs, managers and team members, provide relevant team member relations expertise in the execution of any initiatives or projects to which the post holder is assigned.
Respond to team member issues and questions, providing feedback to managers to ensure appropriate action is taken where necessary.
Ensure that any employee relations issues are dealt with in the highest level of confidentiality, professionalism and sensitivity.
Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Team Member Relations processes are delivered to maximize the employee experience.
Where appropriate, engage with appropriate internal or external consultants and advisors, to gain specific legal or best practice advice on specific cases, policy revision, cross market issues, etc, to ensure best advice is provided.
In partnership with relevant and appropriate managers, support investigative processes on routine or high volume employee relations situations and complaints, ensuring action is being taken to address these issues (feedback to managers and other stakeholders as appropriate).
Support managers with the delivery of high quality, robust and consistent formal process outcomes, either verbally or in writing.
Ensure any employee relations situations are closed with appropriate recommended action steps, and appropriate follow ups are actioned.
Conduct investigations in line with applicable practices, and in support of Compliance team directives.
Complete and maintain appropriate logs/trackers/systems, to ensure a full picture of team member relations activity ? informal and formal processes, advice given, outcomes issued, inquiries, etc.
Using relevant team member relations data, provide ad-hoc and routine reporting as directed by the Team Member Relations Lead to relevant parties, senior management, Compliance teams etc.
Utilize a range of other data sources (QPerspectives survey results, Exit Interviews, employee social media postings, etc), to assess the business area Team Member Relations climate, identify any opportunities for pro-active Team Member Relations intervention, and to make recommendations for making improvements. In collaboration with global Team Member Relations and Team Member Relations Lead (Market or Region), participate in the development of effective employee relations management skill within the business through the development and delivery of appropriate training and education interventions, in partnership with relevant consultants and advisors. To include communication updates, drop in surgeries, training courses, Leader "How to" Q&As etc.
Serves as trainer / facilitator on relevant policy and compliance issues (for example anti-discrimination / non-harassment training, "How to" sessions etc) as necessary in site/market.
As directed, conduct review and assessment of existing policies against local culture and changing market legislation and jurisdiction, providing recommendations for change in line with best practice to the Team Member Relations Lead.
Keys to Success
At HSN, if you areAgile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate,Customer-Centric, Collaborative, and Results-Focused, you will love ithere!
Must Haves
Bachelor's degree is required, advanced training/degree in a related field desired.
3 years' experience in an HR generalist role or 3 years in Employee Relations
Market specific: solid background and experience in working with relevant employee representation bodies
Solid knowledge in country specific labor law
Fluid in English (read and write)
Solid decision making skills (effectively gather and analyze facts, weigh risks and make decisions/recommendations that are right for the business, the people and our culture)
Strong communication and interpersonal skills including conflict management and negotiation skills
Ability to present and deliver training to employees.
Excellent written communication skills.
Highly organized, and able to prioritize and plan time accordingly, in a fast paced, high pressured environment.
Strong self- and project management skills (time and priorities, resources)
Good analytical skills and affinity to metrics
Highly collaborative
Results driven
Good business acumen
Coaching, mediation and consulting skills
Candidates will be considered in totality of their skills and experience versus strict interpretation of "must haves".
Nice to Haves
Desirable: Additional qualification as Business Coach or Mediator
5 years experience in an HR generalist role or 3 years in Employee Relations
Master degree (economics or HR Management) or equivalent qualification and/or experience.
Why HSN
HSN's unique blend of Retail, Television and eCommerce create a one-of-a-kind working environment. Our employees enjoy a competitive benefit program including health and retirement plans, merchandise discounts, volunteer days, and more. We encourage growth and development across the company. Most importantly, we have fun. Follow HSN Careers on Facebook, Twitter and LinkedIn.
To learn more, visit https://jobs.hsn.com.
About HSN
HSN is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website ? HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Liberty Interactive Corporation and is attributed to the QVC Group tracking stock (NASDAQ: QVCA, QVCB). For more information, please visit http://corporate.hsn.com/newsroom/, or follow @HSN on Facebook and Twitter.
About the QVC Group
The QVC Group consists of eight leading retail brands: QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, Grandin Road and Improvements The QVC Group has 27,000 team members in the US, the UK, Germany, Japan, Italy, France, Poland and China. Visit the QVC Group webpage to learn more.
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