Maintenance Customer Support Representative

We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA's first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.
Bell in Piney Flats, TN. is seeking an experienced maintenance Customer Support Representative to join our team. This position will provide written and oral customer support to external customers for the Bell Maintenance Department.
Responsibilities will include:
Assemble quotes while working with quality control, engineering and maintenance leadership team
Maintain and cultivate relationships with customers and Bell personnel
Prepare bid proposals and gate reviews as needed
Seek out and identify aircraft maintenance/refurbishment opportunities
Make recommendations to the manager maintenance to develop and execute plans to make Maintenance more profitable by reducing cost and increasing base
Work closely with repair and overhaul vendors to support customer and Bell's inventory needs as needed
Track won/lost opportunities on salesforce
Prepare and submit over and under proposals to the customer
Coordinate with Bell sites on aircraft record discrepancies
Monitor and oversee dedicated maintenance phone line and email address
Maintain aircraft maintenance schedule
Provide schedule status to the customer as required
Work with pilots and facilities for customer transportation
Customer billing and invoice preparation
Document processes
Other duties as assigned
Education Requirements:
High school diploma or GED
Position Requirements:
At least 3 years maintenance operations experience
Must be experienced with Microsoft Office, Excel and Word.
Must be detail-oriented team player with excellent verbal and written communication skills.
Excellent multitasking skills.
Preferred Qualifications:
Bachelor's degree, pilot license or A&P certification or combination of the 3
1-2 years previous Salesforce experience
Aviation/FAA exposure
Don't miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight.

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